FAQ

When will my order be shipped?
All orders take 3 to 5 business days to ship from our warehouse, plus standard transit times. You will receive an email with tracking information as soon as we ship your order. Make sure to check the spam folder in your email inbox.
Can I change my order after I’ve submitted it?
Once an order enters the fulfillment process, we may be unable to modify it. If so, we apologize for any inconvenience. If you need to change, add to, or cancel an order, please email us at info@melanatedorganics.com as soon as possible. We will do our best to accommodate your request. Orders placed via our website undergo immediate preauthorization for the total order amount, and cannot be added to. If you have forgotten an item, you will need to place another web order.
Does your site have a secure connection?
Our site uses SSL (Secure Sockets Layer) encryption to secure the communication of all sensitive information passing between your web browser and our servers.
Is it safe to use my credit card or debit card on your site?
Yes. We are committed to protecting your personal information. Melanated Organics uses HTTPS technology to provide you with the safest, most secure shopping experience possible. If you prefer not to transmit your card information over the Internet, simply email us at info@melanatedorganics.com and we will provide an alternate ordering method.
When will you charge my credit card?
We will charge your card when we receive your order.
Do you keep my credit card information on file?
No. For your security, we do not retain credit card details on file.
What is your return policy?
Melanated Organics is committed to your success. If you are not 100% satisfied with your purchase, we will replace the item or refund the purchase price only on unopened items once returned, plus a 25% restocking fee. Please see mailing address below. We do not provide refunds or cancellations for any other reason including delay in shipping due to the nature of our product unless it was an error on our part. If you have a missing or incorrect item, please email us at info@melanatedorganics.com with your invoice number and we will ship you out a new package immediately.

Melanated Organics
PO Box 310242
1415 HWY 85N
Fayetteville, Ga 30214

How can I get assistance if needed?
We’re here to help you! Please use our convenient chat feature to speak with one of our knowledgeable Contact Center Specialists. We’re open year-round, with extended hours during the busiest planning, planting, and growing months. If you prefer to email us, send your message to info@melanatedorganics.com. Please note that due to a recent increase in email inquiries, our response time is 2 business days.
Lost/stolen/missing packages
Packages lost, stolen, missing, or indicated delivered by the United States Post Office (or other shipping carriers) can be frustrating as we do understand. Please send us an email at info@melanatedorganics.com that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by Melanated Organics and it gets lost or stolen, we as the shipper are not responsible. You will need to file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm. The claim can take up to 2 weeks.

 

 

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